FAQ
Frequently Asked Questions
Everything you need to know about your Vera Maren pieceAbout the Jewelry
Is the engraving really done by hand?
Yes. Every letter is engraved by hand, one at a time. Not printed. Not lasered. Carved. This is what makes every piece unique , no two pieces are identical, even with the same name.
What metals do you use?
Our pieces are made in 18k gold-plated sterling silver, sterling silver, and rose gold-plated sterling silver. All finishes are waterproof and tarnish-resistant with proper care.
Will it tarnish?
With normal wear and basic care — rinsing after saltwater or chlorine exposure, avoiding direct perfume spray — your piece will maintain its finish for years.
Can I wear it in the shower?
Yes. Our pieces are built for everyday wear — shower, sleep, gym. That is the point.
Personalization
How do I add my engraving?
At checkout you will see a text field to enter your engraving. Up to 10 characters — letters, numbers, spaces, and basic punctuation. Double-check your spelling before submitting as we cannot make changes once production begins.
What if I made a spelling mistake?
Email us at hello@veramaren.com immediately after placing your order. If we have not yet begun production we can make the correction. Once production has started we are unable to make changes.
Can I order without engraving?
Yes. Simply leave the engraving field blank at checkout and your piece will be made without personalization.
Orders and Shipping
How long does it take?
Every piece is made to order. Please allow 2-3 business days for production, then:
- United States and United Kingdom: 5-7 business days
- Rest of the world: 6-8 business days
Do you ship internationally?
Yes. We ship worldwide. International orders may be subject to customs duties depending on your country.
How do I track my order?
You will receive a tracking number by email the moment your piece ships. If you have not received a tracking email within 8 business days of your order contact us at hello@veramaren.com
Returns and Guarantee
What is your return policy?
We offer a 30-day return window from delivery for unworn items in original condition. Personalized pieces are non-refundable unless there is a craftsmanship defect. See our full Refund Policy for details.
What is the lifetime guarantee?
Every Vera Maren piece is guaranteed against craftsmanship defects for life. If a clasp breaks, an engraving fades, or a setting fails at any point ever — we will repair or replace it. No receipt required. No time limit.
Contact
Still have a question?
Email hello@veramaren.com — Vera reads every message personally and responds within 24 hours every day.